Remembering one year when I worked in retail management and our Point-of-Sale went out during the holidays makes me shudder.
We resorted to writing paper receipts and taking credit card information by hand. We recovered, but not without some grumpy customers and lost sales. Tip: Ensure that your sales team is familiar with a manual process.
Think what a shock it was to Starbucks when they had to close their stores due to system wide outages.
This really impacts the customer experience and sales.
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