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What to do when your Point-of-Sale goes down.

Posted by Colleen Howley on Jun 30, 2015 5:00:00 PM
Remembering one year when I worked in retail management and our Point-of-Sale went out during the holidays makes  me shudder.
We resorted to writing paper receipts and taking credit card information by hand. We recovered, but not without some grumpy customers and lost sales. Tip: Ensure that your sales team is familiar with a manual process.
Think what a shock it was to Starbucks when they had to close their stores due to system wide outages.
This really impacts the customer experience and sales.
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Topics: IT Service, Retail, POS, Holiday

EMV: Retail's $35 Billion "Money Pit"

Posted by Colleen Howley on Jun 12, 2015 2:52:21 PM

EMV: Retail's $35 Billion "Money Pit" 

Author: Jeff Ketner on behalf of IHL Group

New Research from IHL Group cites "EMV Tax" as creating unrealistic burden on retailers, mess for consumers

FRANKLIN, Tenn.- June 3, 2015- The date October 1, 2015 looms as a deadline for US retailers to conform to the new EMV card payment mandate being pushed by the credit card brands; if retailers are not compliant by that date, then liability for fraudulent card transactions shifts from the banks to the retailers.

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Topics: Insider, EMV, IT, Retail, POS

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