Remembering one year when I worked in retail management and our Point-of-Sale went out during the holidays makes me shudder.
We resorted to writing paper receipts and taking credit card information by hand. We recovered, but not without some grumpy customers and lost sales. Tip: Ensure that your sales team is familiar with a manual process.
Think what a shock it was to Starbucks when they had to close their stores due to system wide outages.
This really impacts the customer experience and sales.
For the Fourth of July holiday, grocery and party supply stores have some of the highest sales. Total consumer spending for the patriotic holiday is $6.6 billion dollars, according to the National Retail Federation’s 2015 Independence Day Survey conducted by Prosper Insights & Analytics.
During the holidays many retail clients opt for a same business day or four (4) hour onsite coverage. This works well for retailers that need onsite service quickly, to minimize impact on sales. Many of our hospitality, business services and government clients maintain this service level all year long.
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